The Division of Pensions and Benefits has suspended all non-essential services due to precautionary measures related to COVID-19. Services deemed essential are being provided on a limited basis.
April 1 retirement benefits are being processed and will be distributed on the normal schedule.
The April 1 deadline for SHBP and SEHBP retired members to apply for reimbursement of Medicare Part B premiums has been extended until May 1, 2020.
The Division’s Call Center is operating with reduced staff on a limited schedule, Monday through Thursday, 8:00 a.m. to 4:00 p.m., closed Fridays. We are only accepting calls of an emergency nature that directly affect the health and welfare of our members or retirees. Callers should expect extended wait times. If your inquiry is of a routine nature, please do not call and contact us at a later date.
All in-person counseling services and in-classroom seminars and training sessions are suspended. A limited schedule of Webinars remains available.
For help with MBOS logon or passwords, contact the MyNewJersey help desk, or see the MBOS instructions in our video gallery below.
For SHBP or SEHBP provider or claim questions, please contact the medical plan directly using the number found on your medical plan ID card.
To provide quality benefits and services that meet the needs of our clients and others we are committed to serve, through our efficient and responsive workforce.
WE will achieve customer satisfaction through equitable, effective, responsive service, and clear and accessible communications that meet the needs of our clients.
WE will encourage and support an accomplished workforce that is knowledgeable, flexible, technically proficient and committed to excellence.
WE will be committed to working with executive and legislative agencies and governing boards to improve the design and implementation of benefits programs.
WE will support technologies that simplify procedures and improve services, manage our resources in a responsible and creative manner, and hold contracted service providers to high standards.
WE will work with participating employers to enhance their role in the administration of benefits for their employees through integrated technology that allows them to access and process benefit information directly.
WE acknowledge as our greatest asset our knowledgeable, hard working, and dedicated staff.
WE are financially responsible in the administration, oversight and delivery of our programs.
WE are committed to providing quality, timely, accurate, efficient, and cost effective benefits services.
WE are committed to creating and developing a quality work environment using state-of-the-art technologies, and processes that foster continuous improvement of our organization through teamwork, motivation, and communication among staff.
Related Videos - to see more videos, please refer to our video library
Applying for a Pension Loan
SHBP/SEHBP Horizon Health Guides
MBOS Login Issues Part 1: Forgot Your Login ID or Password