Mailing AddressP.O. Box 295
7:00 a.m. – 4:30 p.m. Monday through Friday (except State holidays).
If you require the services of a relay operator, please dial 711 and provide the operator with the following phone number: 609-292-6683. You will then be connected to a Client Services phone representative for assistance.
Send your Questions by email
Please note that Email Correspondence Counselors are unable to respond to emails with phone calls. Questions submitted via email will receive an email response.
Please provide a complete description of your question as well as your full name and Member or Retirement account number to ensure we can properly investigate your inquiry.
9:00 a.m. – 12:00 p.m. Tuesday through Thursday (except State holidays).
The NJDPB is located at 50 West State Street (One State Street Square), Trenton, NJ 08608. There is metered, on-street parking available in the blocks surrounding the building, or pay parking lots available throughout downtown Trenton for those visiting the NJDPB.
Counseling Interview Hours
A limited schedule of online video-based personal counseling appointments are now available for members of the PERS, TPAF, PFRS, SPRS, and DCRP. Make an appointment online.
To safeguard public health and help mitigate the spread of COVID-19, the Division of Pensions & Benefits has temporarily suspended reception desk service and in-person counseling at our Trenton offices.
Automated Information System: 609-292-7524
Personal account information 24 hours a day - 7 days a week
For inclement weather situations call 609-292-6649
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