The Division of Pensions and Benefits has suspended all non-essential services due to precautionary measures related to COVID-19. Services deemed essential are being provided on a limited basis.
April 1 retirement benefits are being processed and will be distributed on the normal schedule.
The April 1 deadline for SHBP and SEHBP retired members to apply for reimbursement of Medicare Part B premiums has been extended until May 1, 2020.
The Division’s Call Center is operating with reduced staff on a limited schedule, Monday through Thursday, 8:00 a.m. to 4:00 p.m., closed Fridays. We are only accepting calls of an emergency nature that directly affect the health and welfare of our members or retirees. Callers should expect extended wait times. If your inquiry is of a routine nature, please do not call and contact us at a later date.
All in-person counseling services and in-classroom seminars and training sessions are suspended. A limited schedule of Webinars remains available.
For help with MBOS logon or passwords, contact the MyNewJersey help desk, or see the MBOS instructions in our video gallery below.
For SHBP or SEHBP provider or claim questions, please contact the medical plan directly using the number found on your medical plan ID card.
Mailing AddressP.O. Box 295
Hours: 7:00 a.m. - 4:30 p.m. Monday through Friday (except State holidays)
Hours extended to 6:45 p.m. on Thursdays
If you require the services of a relay operator, please dial 711 and provide the operator with the following phone number: 609-292-6683. You will then be connected to a Client Services phone representative for assistance.
Send your Questions by email
The NJDPB is located at 50 West State Street (One State Street Square), Trenton, NJ 08608. There is metered, on-street parking available in the blocks surrounding the building, or pay parking lots available throughout downtown Trenton for those visiting the NJDPB.
Counseling Interview Hours
8:00 a.m. - 4:00 p.m. Monday – Friday (except State holidays)
Please note: the last interviews are taken at 3:30 p.m.
Automated Information System: 609-292-7524
Personal account information 24 hours a day - 7 days a week
For inclement weather situations call 609-292-6649
Related Videos - to see more videos, please refer to our video library
Applying for a Pension Loan
SHBP/SEHBP Horizon Health Guides
MBOS Login Issues Part 1: Forgot Your Login ID or Password